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Companions

Need Help?

Our team is at your service Mon-Fri, 8 a.m. to 5 p.m. to help with questions or booking issues.

1-888-647-4997

Need a Companion?

A companion is defined as an individual who can provide support to the patient while they are travelling on the bus or in the city where their medical appointment is scheduled.

Patients who have mobility challenges, use wheelchairs, or have other special needs that make travel a challenge are encouraged to bring companions with them during their trip.

Patients are given priority over companions for travel on NH Connections. Companions may be ‘bumped’ from traveling if the bus is fully booked with patients and sufficient notice is given.

Companions who are medically required, as determined by a physician, have priority over companions who are not.

Companions must be:

  • At least eighteen years of age or older.
  • Able to meet the needs of the patient during the trip, such as assisting with boarding the bus or using the onboard washroom.
  • Patients under the age of 16 must be accompanied by a a parent or legal guardian, or by an adult companion with written permission to accompany them.
  • Companions must carry photo ID.

Need Assistance?

Our team is at your service Mon-Fri, 8am-5pm to help you with your booking issues or answer any related questions.

1-888-647-4997