Book a trip


Passenger Information

Need Help?

Our team is at your service Mon-Fri, 8 a.m. to 5 p.m. to help with questions or booking issues.


Important Information

  • Before calling us, please have all your information ready:
    • Your name, address, and phone number
    • The name and phone number of an emergency contact person
    • Your BC Services Card number or Care Card number
    • Name and phone number of the health care professional you’re traveling to see (if applicable)
    • Date and time of your appointment (if applicable)
  • The deadline for making reservations is 2 p.m. the day before you would like to travel.
  • If you must cancel your ticket, please do so 24 hours in advance.
  • To change your reservation, please phone our call centre at 1-888-647-4997.
  • To forward an appointment verification, please fax it to our call centre at 1-250-564-7422.

Need Assistance?

Our team is at your service Mon-Fri, 8am-5pm to help you with your booking issues or answer any related questions.